Email us at support@turnoff.now — we aim to reply within a few business days. Including the email address of your Turnoff account helps us help you faster.
Open your dashboard → “Manage subscription”. Stripe’s billing portal lets you cancel, renew, and update your payment method; cancelling keeps your access until the end of the paid period. For anything the portal doesn’t cover, email us.
Chrome and Edge disable extensions in Incognito/InPrivate by default. Open chrome://extensions (Edge: edge://extensions) → Turnoff → Details → enable “Allow in Incognito” / “Allow in InPrivate”. Safari (iPhone & Mac): turn on “Allow in Private Browsing” under Settings → Apps → Safari → Extensions → Turnoff.
Safari skips blocking on sites you haven’t granted access to — without any prompt. On that same Settings screen, set “All Websites” to Allow. The Turnoff app’s setup guide walks through every switch, and the Turnoff popup in Safari’s toolbar shows what’s still missing.
On the dashboard, add any domain under “Your blocked sites” — it starts blocking in all your connected browsers right away.
Dashboard → “Delete account”. This permanently removes your account, stats, and custom blocklist. If you have an active subscription, cancel it first via “Manage subscription”.
See the FAQ on the homepage.